Donation Delivery and Cancellation Policy
This document explains how donations made through the website www.icmichail.com, operated by I.C. Michail Cultural Association, are handled from the perspective of delivery and any cancellation/refund. This document supplements the Website Terms and Conditions and Privacy Policy.
1. Nature of Donations
The Website is intended exclusively for collecting donations in support of the Association’s activity and projects. The Website does not sell products or services, and donations made through the Website do not represent payment for a product or service, but rather an act of generosity (donation), made voluntarily and without any consideration from the Association.
Consequently, donations made through the Website are not subject to legislation on distance contracts and consumers’ right of withdrawal (Romanian Government Emergency Ordinance no. 34/2014), which applies only to sales of products and services, not to free-of-charge donations.
2. Delivery
As no physical or digital product and no service is sold, the Website does not involve the delivery of any good or service to the donor. The only "delivery" made by the Association following a donation is:
- a donation confirmation email, sent automatically by the payment processor or by the Association;
- if requested by the donor, a supporting document (receipt/fiscal certificate), sent by email or post within a maximum of 30 days from the request.
3. Cancellation and Refund of Donations
Donations made through the Website are, by their nature, non-refundable. By way of exception, the Association may approve the cancellation and full or partial refund of a donation in the following situations:
- a technical error of the payment platform (for example, the same amount being debited multiple times for a single donation);
- a payment made by an obvious mistake (for example, entering an incorrect amount significantly higher than intended);
- an unauthorised transaction reported by the cardholder or their bank.
The cancellation/refund request must be sent to asociatiaicmichail@gmail.com within a maximum of 14 calendar days from the donation date, indicating the date, amount and, if possible, proof of the transaction. The Association will review each request and communicate its response within a maximum of 30 days. Where approved, the refund is made using the same payment method used for the donation, through the payment processor.
The Association reserves the right to refuse a refund request that does not fall within the situations above, taking into account the charitable nature of donations.
4. Future Products or Services
If, in the future, the Association offers products through the Website (for example publications or promotional materials) or paid services (for example event tickets), a separate delivery and withdrawal/return policy will be published, compliant with consumer protection and distance contract legislation and applicable exclusively to those products/services.
5. Contact
For any question regarding a donation made through the Website, you may contact us at asociatiaicmichail@gmail.com or by phone at 0729 172 530.